Returns & Exchanges

Changed your mind? No problem. We've made returns simple.

Easy Returns: £4.95 Flat Fee

  • Generate a prepaid DPD return label through our online returns portal.
  • We charge a £4.95 flat return fee, deducted from your refund. For exchanges, the fee is paid upfront.
  • No guessing postage costs. No complicated steps. Just print, pack and send.

What Can Be Returned?

  • Items must be returned within 30 days of purchase.
  • Items must be unused, unworn and in their original packaging. Items that have been used, washed or worn, or are not in their original packaging, may be rejected.
  • Clearance items can only be returned for a change of mind refund within 14 days of delivery.
  • Bundle items can be exchanged or refunded individually. Starter/Toddler packs cannot.
  • Gift boxes cannot be returned or refunded once your order has been packed. This includes cases where the items inside are returned.

If something arrives faulty or incorrect, we'll take care of it. Contact our Customer Support Team. No return fee applies to faulty or incorrect items.

How It Works

  1. Start your return online
  2. Print your prepaid DPD label
  3. Drop it off at your nearest DPD drop-off point
  4. Once received and checked, we'll process your refund

Returns are processed within 48 hours of arriving at our warehouse. Refunds are sent to your original payment method within 5-7 working days after processing.

Exchanges

Need a different size? You can request an exchange through the portal.

For exchanges, the £4.95 return fee is paid upfront when you submit your request. Once we receive your return, we'll send your replacement.

Purchased from a Retailer?

If you bought your item from another retailer (including Amazon), returns need to be processed directly with them.

Something Not Right?

If you believe you have a faulty item, please contact our Customer Care Team.

Love To Dream™ reserves the right to visually and physically assess the condition of returned goods before offering a replacement. A replacement may be refused if the issue is deemed normal "wear and tear" rather than a manufacturing fault. If the fault is of manufacturing origin, we'll replace the product as soon as possible and cover the cost of sending it back to you.

Promotional Items

Subject to the terms and conditions of any promotion, products purchased before a promotion starts, and which are later included in that promotion at a discounted price, are not eligible for a refund of the price difference. They may only be eligible (subject to the other terms of this policy) for a refund at the original purchase price.