I do not have my receipt.

You do not need one. The date code and your photos are what we use to verify your claim.

It was a gift, or I bought it second-hand.

You are still covered. This recall is about the product, not the purchase. Just tell us where it came from when the form asks.

How much is the refund?

The original purchase price of your Sleep Machine. The price changed during the period covered by this recall, so we refund what you actually paid rather than a single fixed amount. If you would prefer store credit, that is £60.00 per Sleep Machine.

Why do I have to mark it and photograph it?

Because it means we can send your refund straight away instead of asking you to come back to us later with proof you have disposed of it. It also makes sure the Sleep Machine is taken out of use permanently rather than being passed on to another family.

I do not have a permanent marker.

Use a ball point pen or a marker to write RECALLED and today's date on the soft side of the machine. If you do not have either of those handy, write it on a piece of paper and take a photo with the piece of paper next to the unit.

Do I need to post the Sleep Machine back to you?

No, and please do not. Lithium-ion batteries cannot be safely sent through the post. Safe disposal at a designated collection point is what we are asking for instead.

Can I put it in my recycling bin?

No. The lithium-ion battery inside can catch fire when crushed in collection trucks and at sorting facilities. It needs to go to a designated collection point for electrical items and batteries.

How long will it take?

Once we have checked your photos, refunds are paid and store credit is added within 21 business days. We will email you at each step.

I have more than one affected Sleep Machine.

Tell us how many when the form asks, and show them all in your photos. You will receive a refund, replacement or credit for every affected unit. One claim covers them all.

How will you pay me if I did not buy from you?

We will email you to arrange it once your claim is confirmed. You can also choose store credit, which is added to your Love to Dream account automatically.

What will you do with my information?

We use it only to verify your claim, get your remedy to you, and meet our reporting obligations to the Office for Product Safety and Standards. We may share aggregate numbers with the Office for Product Safety and Standards and your purchase details with the retailer you bought from. We will not use it for marketing unless you separately ask us to. Full details are in our privacy policy.

How many products are affected?

Approximately 4,992 Sleep Machines were sold in the United Kingdom with the affected date codes.

Has anyone been hurt?

We have had one reported incident that caused a fire hazard and minor property damage, but no injuries were reported to us prior to this recall commencing. We are recalling the affected units so that nobody is put at risk.

Product	Dimensions
Burp Cloth	61cm x 28cm
Hooded Towel	80cm x 80cm
Wash Cloth	25cm x 25cm
Bib	44cm x 28cm

Size	Max height
0000 (Newborn)	60cm24"
000 (0-3 months)	62cm25"
00 (3-6 months)	68cm27"
0 (6-12 months)	76cm30"
1 (12-18 months)	84cm33"
2	92cm36"
3	100cm39"

Size	Max height
0000 (Newborn)	60cm24"
000 (0-3 months)	62cm25"
00 (3-6 months)	68cm27"
0 (6-12 months)	76cm30"
1 (12-18 months)	84cm33"
2	92cm36"
3	100cm39"

Product	Dimensions
Toddler Pillowcase	31cm x 46cm
Standard Pillowcase	48cm x 73cm

Product	Dimensions
Side Sleeper	92cm x 50cm x 12cm
Gro Cot	132cm x 77cm x 20cm
Cot Bed	140cm x 70cm x 20cm
Single	193cm x 99cm x 40cm
Double	193cm x 137cm x 50cm
King	203cm x 160cm x 50cm
Super King	203cm x 193cm x 50cm

Size	Age	Max height
2	2 years	92cm
3	3 years	100cm
4	4 years	108cm
5	5 years	115cm
6	6 years	120cm
7	7 years	125cm
8	8 years	130cm

Size	Max height
0000 (Newborn)	60cm24"
000 (0-3 months)	62cm25"
00 (3-6 months)	68cm27"
0 (6-12 months)	76cm30"
1 (12-18 months)	84cm33"
2	92cm36"
3	100cm39"

Size	Max height
0000 (Newborn)	60cm24"
000 (0-3 months)	62cm25"
00 (3-6 months)	68cm27"
0 (6-12 months)	76cm30"
1 (12-18 months)	84cm33"
2	92cm36"
3	100cm39"

Product	Dimensions
Bassinet/Basket	80cm x 40cm x 9cm
Cot/Crib	132cm x 77cm x 19cm

Size	Weight	Max height
TINY Tiny Baby	4.4lbs 2kg	50cm 20"
NB Newborn	5 - 8.5lbs 2.2 - 3.8kg	60cm 24"
S	8 - 13lbs 3.5 - 6kg	62cm 25"
M	13 - 19lbs 6 - 8.5kg	68cm 27"

Size	Weight	Max height
M	13 - 19lbs 6 - 8.5kg	68cm 27"
L	19 - 24lbs 8.5 - 11kg	76cm 30"
XL	24 - 32lbs 11 - 14kg	84cm33"

Size	Weight	Max height
M	13 - 19lbs 6 - 8.5kg	68cm 27"
L	19 - 24lbs 8.5 - 11kg	76cm 30"
XL	24 - 32lbs 11 - 14kg	84cm33"

Size	Max height
6-12 months	84cm33"
12-24 months	92cm36"
2-3 years	100cm39"

Size	Max height
6-18 months	88cm35"
18-36 months	108cm42"

Size	Max height
6-12 months	84cm33"
12-24 months	92cm 36"
24-36 months	100cm39"
3 Years	108cm42"
4 Years	115cm45"

Love to Dream Sleep Machine Safety Recall

Product safety recall, United Kingdom

We are recalling Sleep Machines with date code 7T12TN, 7W15TN or 8P01TN. If you own one, please unplug it now and use this page to claim a full refund, a free replacement or store credit.

Last updated: 3 September 2026

What to do right now

Stop using the Sleep Machine immediately.
Disconnect it from any charger and place it somewhere safe, away from anything flammable or anything that could damage the product.
Check the date code on the side of the unit using Step 1 below.
Claim your refund, replacement or store credit using the form on this page.
Dispose of it only in line with local requirements for lithium-ion products. Do not place it in your household rubbish or recycling bin. Full instructions are further down this page.

Recall notice

Product: The Love to Dream Sleep Machine, a portable white noise sound machine with night light
Model: LTD-SM23
Affected date codes: 7T12TN, 7W15TN and 8P01TN. United Kingdom only. No other date code is affected.
Where to find the date code: On the side of the Sleep Machine, or on the back of the box
Dates sold: 2 January 2025 to 3 September 2026
Where sold: Love to Dream, John Lewis, Mamas & Papas, Harrods, Boots, Natural Baby Shower, Cheeky Rascals, Littleuns, Currys and Very.
Reason for recall: Use of the product with specific charging devices, not supplied with the product, may result in the lithium-ion battery in the product overheating during charging, which could pose a fire hazard to consumers.
Hazard to consumers: If the product overheats and catches fire, there is a risk of serious burns and/or property damage.
Supplier: Love to Dream Limited

This recall applies only to Sleep Machines with the date codes above. Sleep Machines with any other date code are not affected and are safe to keep using. No other Love to Dream product is part of this recall.

Step 1: Find your date code

The date code is printed on the side of your Sleep Machine, in the small block of text that also shows Model: LTD-SM23. It is six characters, letters and numbers together, like 7T12TN. If you still have the box, the date code is on the back of that too.

Step 2: Check your code against 7T12TN, 7W15TN or 8P01TN

If your Sleep Machine has one of these codes: it is part of the recall. Please do not use it again, keep it disconnected from the charger, and continue to Step 3.
If your code is anything else, your Sleep Machine is not affected and is safe to keep using. There is nothing else you need to do.

If the text is worn, missing or hard to read, email us at recall@lovetodream.com with a photo of the side of the unit and we will check it against our manufacturing records. We would much rather you asked. Please keep it disconnected from the charger until we come back to you.

If you bought your Sleep Machine outside the United Kingdom, different date codes are affected. Please check the instructions for Australia and the United States of America.

Which code is on your unit?

Step 3: Mark it, and take two photos

This is what lets us send your refund straight away, rather than asking you to come back to us later.

Using a permanent marker or ball point pen, write RECALLED and today's date on the soft side of the machine.
Take a photo, with the whole unit visible.
Take a second photo, close up, of the date code on the side.

If you have more than one affected Sleep Machine, show them all in the photo.

Step 4: Claim your refund, replacement or store credit

Choose whichever suits you. They are free of charge, wherever you bought it.

A full refund: the original purchase price of your Sleep Machine. If you bought from us it goes straight back to your original payment method. If you bought from a retailer, we will email you to arrange it.
A free replacement: a new Sleep Machine, delivered free, one for each affected Sleep Machine you own.
Store Credit: added to your Love to Dream account.

To start your claim, tell us where you bought it.

Love to Dream Website or Another retailer

We'll check your photos and email you about your refund, replacement or store credit within 5 business days. This is the only form you need to complete.

Step 5: Dispose of your Sleep Machine safely

Once you have claimed, the Sleep Machine is finished with. Because it contains a lithium-ion battery, it cannot go in your bins at home.

Please do

Dispose of it only in line with local requirements for electricals containing batteries. You can find your nearest of around 30,000 recycling points at recycleyourelectricals.org.uk.
Keep it disconnected from the charger and away from anything flammable until you can drop it off.

Please don't

Put it in any of your bins at home.
Take it to a battery recycling bin at a supermarket or hardware store. The battery is sealed inside the unit, so those bins will not accept it.
Post it back to us. Lithium-ion batteries cannot be safely sent through the post.
Sell it, donate it or give it to another family.

If your Sleep Machine has overheated or caused any damage

Please tell us straight away. Email recall@lovetodream.com and we will come back to you the same day.

If the unit has swollen, scorched, smoked or become hot to touch, please do not take it anywhere and do not put it in a car. Leave it outside on a non-flammable surface, away from anything that can burn, and contact us or your local council for collection instructions.

If it is hot, smoking or alight, call 999 first.

If anyone has been hurt, please seek medical attention first and tell us when you can. We take this extremely seriously and we are required to report incidents to the Office for Product Safety and Standards.

Questions? We're here.

Email recall@lovetodream.com. We're monitoring this inbox Monday to Friday, 9am to 5pm.

A real person reads every message and we will come back to you as a priority.

Frequently asked questions

Where exactly is the date code?

On the side of your Sleep Machine, in the small block of printed text that also shows Model: LTD-SM23 and the FCC ID. It is six characters, letters and numbers together. If you still have the box, it is on the back of that too.

My date code is not one of the three listed. What should I do?

Nothing. Your Sleep Machine is not affected and is safe to keep using. Only date codes 7T12TN, 7W15TN and 8P01TN are part of this recall. If you are still unsure, or the text is hard to read, email us a photo at recall@lovetodream.com and we will confirm it for you.

I cannot find or read the date code.

Please stop using it for now, keep it disconnected from the charger, and email a photo of the side of the unit to recall@lovetodream.com. We will check it against our manufacturing records and come back to you within 5 business days either way.

Can I keep using it until my refund or replacement arrives?

No. Please stop using it now and keep it disconnected from any charger. The battery can overheat at any time and the risk is not reduced by careful use.

Is it safe if I do not charge it?

The fault relates to overheating during charging, so keeping it disconnected substantially reduces the risk. But please still stop using it altogether, and keep it somewhere safe and away from anything flammable until you dispose of it.

I bought mine from John Lewis, Boots or another retailer, not from Love to Dream. Can I still claim?

Yes, absolutely. It does not matter where you bought it. Complete the form on this page and we will take care of your refund, replacement or credit directly. You do not need to go back to the retailer.

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